SimpleHelp

Description

SimpleHelp is server software that provides remote support and remote access functionality allowing you to support your customers and manage remote machines regardless of their operating system. SimpleHelp acts as a bridge to connect you and your customer, allowing you to control and support their computer. Any department that has an internal IT support staff could benefit from using SimpleHelp.

There is no software to install. The Software Service Center is hosting SimpleHelp on one of our servers and the service is completely web-based. When your department joins into the agreement you'll be able to choose a unique URL in your vt.edu domain space that we'll register with the Simple-Help server. For onboarding instructions please see the section below.

Onboarding Procedure

Submit a ticket to https://software.vt.edu/help that includes the following information.
- The URL you would like to use (I.E. help.software.vt.edu, but in your domain space)
- The number of simultaneous connections you would like to remote computers (Simple-Help is licensed based off simulataneous computers rather than the number of technicians or remote machines).
- The approximate number of remote machines you'll be supporting (this is to ensure there's server capacity to support your area).
We'll respond to your ticket within 48 hours providing further information unique to your area including the next steps to get your department onboarded.

Documentation/Support

Simple-Help provide guides on using the service along with a support community which there's links to below.

Platform

Linux, MacOS and Windows

Licensing

Annual License Renewed June 30th

Description

There is no software to install. ITA is hosting SimpleHelp on one of our servers and the service is completely web-based. You can integrate SimpleHelp into your own website through a dedicated page or through the CMS, for example. When your technicians or customers visit that page with their usual browser they will see the SimpleHelp client embedded, ready to join them into a queue (in the case of customers) or ready to log them on and start helping people (in the case of technicians).